LIFETIME WARRANTY & PRIVILEGES
By choosing Icing On The Ring, you are assured the highest quality in design and craftsmanship. All Icing On The Ring products are warrantied against imperfections incurred during production. We certify that your center and side gems are securely mounted in the setting; should any gemstone fall out from its mounting due to workmanship defects, we’ll replace it free of charge.
Special care should be taken to maintain your Icing On The Ring jewelry. Warranty does not cover jewelry that is subjected to excessive wear, abuse, or physical damage, whether accidental or not.
At Icing On The Ring, we’re committed to pairing you with the finest jewelry available. This promise, to be your jeweler for life, extends far beyond the point of purchase. We aim to provide unparalleled service and offer ongoing maintenance — from resizing and refurbishing to upgrades, free shipping, tightening, and a generous return policy — for our valued customers.
We proudly stand behind every Icing On The Ring piece and urge new and returning clients to let us know how we can be of service to you. Learn more about our promise and feel free to reach out with questions anytime.
FREE RESIZING FOR 1 YEAR
We offer unlimited resizing free of charge within the first year of purchase, so long as the adjustment is within one full size (up or down). Some gentlemen’s and ladies wedding bands do not fall under this policy, especially those that have diamonds spanning all the way around. The jewelry work may take up to two weeks to complete.
COMPLIMENTARY REFURBISHING
Your jewelry is cordially invited to a free spa treatment once a year. On an annual basis, we will resurface and re-polish your jewelry to restore the original shine and luster it had the day it became yours.
How it works: This service may take up to three days to complete. Stop by our store to drop off your ring and we’ll contact you when it’s ready for pickup. If you can’t come in person ship your ring to us and we’ll cover return shipping.
FREE GEMSTONE TIGHTENING
Precious metals are soft and can shift. Which is why we recommend you remove your jewelry while doing strenuous work with your hands. If your gems loosen from their mounting, let us know immediately and we will tighten them at no charge to you.
How it works: If it’s a quick fix, enjoy a beverage in our lounge as we repair the item in our production studio. Otherwise, we will contact you when your item is ready for pickup. A product sent through the mail will be repaired and shipped back to you within one week.
Jewelry with center or side gemstones NOT purchase from Icing On The Ring are excluded from above warranty coverage & privileges.
WHEN DOES MY 14-DAY PERIOD BEGIN?
Online purchases: from the day your item is shipped.
Special orders processed online or orders requested with a postponed delivery date: from the date your order was first available to ship.
In-store purchases and special orders: from the day your item is available for pickup.
You may contact us to cancel your custom order within 2 days of the order date for a full refund.
Make sure to hold on to all original documentation that came with your purchase.
For an in-store return, simply bring your eligible item with its original packaging and documents during business hours and we’ll process the refund or exchange. No appointment necessary.
For online returns, call us at (888) 565-6510 or send an email to [email protected]. We will provide your Return Authorization code along with a pre-paid shipping label and instructions for packing, shipping and insuring your item. Your package must be postmarked within the 14-day return window. Your refund will be issued in your original form of payment and it may take up to 10 days to process. If you are exchanging your item, you will receive a credit that can be applied to your next online purchase.
I LIKE THE RING BUT I DON’T KNOW IF SHE WILL
First — avoid returning an engagement ring because she doesn’t love it by popping the question with a Proposal Ring. These are temporary solitaire settings that we place your center diamond into for the purpose of proposing. After the proposal, visit the store together (or contact us for an online order) so she may choose her dream setting. The full refund amount of the temporary ring will be applied to your purchase of the permanent setting.
Learn more about Proposal Rings.
ADDITIONAL TERMS & CONDITIONS
While other retailers have a no-questions-asked policy, we prefer to know why you’re returning your order so we can know what to improve. Customer satisfaction is our No. 1 goal.
We will not accept items sent in without a Return Authorization number, packages shipped beyond the 14-day return period, packages that are uninsured or improperly packaged, or jewelry that is ineligible for return.
We will charge a $100 replacement fee for loose diamonds that are not accompanied by the original laboratory grading report.
